Support

Have a question or need help with Heimer? Email us and we will help you.

Tell us which phone you use and what happened. Include a screenshot if it helps explain the problem.

Your subscription

Manage or cancel your subscription through the store where you purchased it. For web purchases, email us if you need help.

Manage Apple subscription
Manage Google Play subscription

You paid but Premium is missing

Check that you are using the same Heimer account and store account you used for the purchase. Tap Restore at the bottom of the Premium plans screen. Email us if you still cannot access Premium.

A listing will not analyse

Email us the listing link and describe what happens. Include any error message, but never send your password or card details.